Return Policy

Last Updated: June 6, 2026

At Athena's Anime Figure Shop, we want you to be satisfied with your purchase. Please review our return policy carefully before placing an order.

Return Window

Eligible items may be returned within 14 days of the delivery date.

To initiate a return, please contact us within this period with your order information and reason for the return.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original, unopened condition.
• The item must be returned in its original, resalable packaging, including all accessories, inserts, protective materials, and promotional items.
• Return requests must be submitted within 14 days of the delivery date.
• The item must not show signs of use, modification, or damage caused by the customer.

Items returned that do not meet these conditions may be refused or subject to a partial refund at our discretion.

Pre-Order Items

Pre-order items are subject to the same return requirements as in-stock merchandise unless otherwise designated as Final Sale.

• The 14-day return period begins on the date the item is delivered.
• Separately invoiced pre-order shipping charges are non-refundable once the item has shipped.
• Any non-refundable deposits disclosed at the time of purchase remain non-refundable.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error or a defective product.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items and are not responsible for returns lost or damaged during transit.

Return shipping costs are non-refundable.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.
• Items damaged due to customer misuse or improper handling.
• Clearance, sale, or Final Sale items.
• Certain limited edition, exclusive, lottery, and special-order merchandise designated as Final Sale.
• Gift cards.

Products identified as Final Sale on the product page are not eligible for return, refund, or exchange.

Manufacturer Variations

Due to the nature of collectible merchandise, slight variations in paint application, sculpting, packaging, factory-applied finishes, or other minor manufacturing characteristics are considered normal and are not considered defects.

Minor cosmetic imperfections to manufacturer packaging, including slight dents, creases, corner wear, or shelf wear, do not constitute damage and are not grounds for return or exchange unless the product itself has sustained material damage.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Photos of the product.
• Photos of the product packaging.
• Photos of the shipping box and shipping label, if applicable.

Failure to report shipping damage within 7 days may limit our ability to file claims with the shipping carrier and may affect available remedies.

We will work with you to resolve the issue as quickly as possible through a replacement, exchange, refund, or other appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Original shipping charges are non-refundable.
• Refunds are typically processed within 5–10 business days after approval, although your financial institution may require additional time to post the funds to your account.

If a returned item does not meet the conditions outlined in this policy, the return may be declined or a partial refund may be issued at our discretion.

Questions

If you have any questions regarding a return or would like to initiate a return request, please contact us before sending your item back.

By placing an order with Athena's Anime Figure Shop, you acknowledge that you have read and agree to the terms of this Return Policy.