Shipping Policy

Last Updated: June 6, 2026

At Athena's Anime Figure Shop, we strive to ship your collectibles safely and efficiently. Please review our shipping policy before placing your order.

Order Processing

In-Stock Items

Orders for in-stock items are typically processed within 1–3 business days after payment is received.

Processing times may be extended during holidays, major product releases, sales events, or periods of unusually high order volume.

Receiving a shipping confirmation email means your order has entered the shipping process and can no longer be canceled.

Pre-Order Items

Pre-order items are products that have not yet been released or received into our inventory.

Estimated release dates are provided by manufacturers and distributors and are subject to change without notice. Athena's Anime Figure Shop cannot guarantee manufacturer release schedules.

Pre-Order Shipping Charges

Unless otherwise stated, shipping is not included in the purchase price of pre-order items.

When your pre-order arrives and is ready to ship:

• Shipping costs will be calculated based on the size, weight, and destination of your order.
• A separate shipping invoice will be sent to the email address associated with your order.
• Payment of the shipping invoice is required before the order will ship.

By placing a pre-order, you acknowledge and agree that shipping charges will be collected separately.

Failure to pay the shipping invoice within the specified payment period may result in cancellation of the order in accordance with our Cancellation Policy.

Combined Orders

Orders containing both in-stock and pre-order items may be handled separately at our discretion.

If an order contains multiple pre-order items with different release dates:

• Items may be held until all products are available for shipment.
• Items may be shipped separately if necessary.
• Additional shipping charges may apply for split shipments.

Customers requesting separate shipments may be responsible for additional shipping costs.

Shipping Methods

We ship using reputable carriers selected based on destination, package size, and service availability.

Available shipping options and estimated delivery times are displayed during checkout or invoicing.

Delivery estimates are provided by the carrier and are not guaranteed.

Domestic Shipping

We currently ship throughout the United States.

Shipping rates are calculated based on package weight, dimensions, destination, and selected shipping service.

International Shipping

International shipping availability may vary.

Customers are responsible for:

• Import duties.
• Customs fees.
• Taxes.
• Brokerage charges.
• Any additional fees imposed by their country.

Athena's Anime Figure Shop is not responsible for delays caused by customs processing.

Address Accuracy

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Additional shipping charges may apply.
• Delivery delays may occur.
• Returned packages may require additional postage before reshipment.

Orders that have entered processing cannot always be modified.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

Athena's Anime Figure Shop is not responsible for:

• Carrier delays.
• Weather-related delays.
• Customs delays.
• Lost or stolen packages marked as delivered.

If a package appears to be lost, customers should contact both the shipping carrier and Athena's Anime Figure Shop so we can assist with available claims procedures.

Damaged Packages

If your order arrives damaged:

• Contact us within 7 days of delivery.
• Retain all packaging materials.
• Provide photographs of:
  • The damaged item.
  • The product packaging.
  • The shipping box.
  • The shipping label.

Damage claims may require cooperation with the shipping carrier.

Manufacturer Release Delays

Collectible merchandise is subject to manufacturer production schedules.

Release dates provided for pre-order items are estimates only and may change due to:

• Manufacturing delays.
• Production issues.
• International shipping disruptions.
• Distributor allocation adjustments.
• Customs processing.

Athena's Anime Figure Shop is not responsible for delays outside of our control.

Shipping Restrictions

Certain products may have shipping restrictions based on destination, carrier regulations, or manufacturer requirements.

We reserve the right to cancel orders that cannot be shipped legally or practically to the destination provided.

Order Tracking

Tracking information will be provided when available after your order ships.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Policy Updates

Athena's Anime Figure Shop reserves the right to update this Shipping Policy at any time without prior notice. The version in effect at the time of purchase will apply to your order.

Questions

If you have any questions regarding shipping, pre-orders, or delivery estimates, please contact Athena's Anime Figure Shop before placing your order.

By placing an order with Athena's Anime Figure Shop, you acknowledge that you have read and agree to this Shipping Policy.