Cancellation policy

Cancellation Policy

Last Updated: July 11, 2026

At Athena's Anime Figure Shop, we strive to provide a smooth shopping experience while offering highly sought-after anime figures and collectibles. Please review our cancellation policy carefully before placing an order.

In-Stock Items

Orders for in-stock items may be canceled if they have not yet entered the fulfillment process.

  • Cancellation requests should be submitted as soon as possible.
  • Orders that have been packed, had a shipping label created, or have shipped cannot be canceled.
  • Approved cancellations for eligible in-stock orders will receive a full refund to the original payment method.

Pre-Order Items

Pre-order items reserve inventory specifically for you and are subject to the following terms.

Pre-Order Cancellations

Pre-orders may be canceled at any time before the beginning of the manufacturer's originally listed estimated release month.

For example:

  • An item with an estimated release of October 2026 may be canceled through September 30, 2026.
  • Beginning October 1, 2026, the order is considered finalized and is no longer eligible for cancellation, even if the manufacturer later delays the release date.

If a non-refundable deposit was required at the time of purchase, that deposit will remain non-refundable in accordance with the terms disclosed on the product page.

Estimated Release Dates

Estimated release months are provided by manufacturers and distributors and are subject to change without notice.

Changes to a product's estimated release date made after the order is placed do not extend or reopen the cancellation period. Once the originally listed estimated release month has begun, the pre-order is considered final and can no longer be canceled.

Pre-Order Shipping

Unless otherwise stated, shipping charges are not included in the purchase price of pre-order items.

When your pre-order arrives and is ready to ship:

  • Shipping costs will be calculated based on the size, weight, and destination of your order.
  • A separate shipping invoice will be sent to the email address associated with your order.
  • Payment of the shipping invoice is required before the order will be shipped.

After the Final Shipping Invoice

Once the final shipping invoice has been issued:

  • The order remains non-cancelable, as the cancellation period has already ended at the beginning of the originally listed estimated release month.
  • Payment of the shipping invoice is required within 7 calendar days of the invoice date, unless otherwise specified.
  • Failure to pay the shipping invoice within the required timeframe may result in the order being canceled.
  • Any applicable non-refundable deposits or prior payments may be forfeited.
  • Reserved inventory may be released for sale to other customers.

If additional time is needed to complete payment, customers should contact Athena's Anime Figure Shop before the invoice due date. While we will do our best to accommodate reasonable requests, payment extensions are granted at our sole discretion.

Combined Orders

For orders containing both in-stock and pre-order items:

  • In-stock items follow the cancellation policy for in-stock merchandise.
  • Pre-order items follow the pre-order cancellation policy.
  • Partial cancellations may be granted depending on the status of the order.

Limited Edition and Special Order Items

Certain products, including limited edition figures, convention exclusives, lottery prize items, and special-order merchandise, may be designated as Final Sale. These items cannot be canceled or refunded and will be be clearly identified on the product page.

Shipping and Processing Costs

If an order has already incurred non-recoverable costs, including payment processing fees, shipping expenses, or other fulfillment-related charges, these amounts may be deducted from any eligible refund where permitted by applicable law.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible and include:

  • Your order number.
  • The name used to place the order.
  • Your cancellation request.

Cancellation requests are processed in the order they are received and are subject to the terms outlined in this policy.

Our Right to Refuse Cancellations

Athena's Anime Figure Shop reserves the right to deny cancellation requests for orders that:

  • Have entered the fulfillment process.
  • Have shipped.
  • Are designated as Final Sale.
  • Are custom or special-order items.
  • Are no longer within the eligible cancellation period for pre-order items.

Questions

If you have any questions regarding our cancellation policy, please contact us before placing your order.

By placing an order with Athena's Anime Figure Shop, you acknowledge that you have read and agree to this Cancellation Policy.